Frequently Asked Questions
Curated answers for our esteemed clients
Authenticity & Sourcing
- Are your products authentic?
Absolutely. Every piece in our collection is sourced directly from authorized factory outlets of the respective maisons. We guarantee 100% authenticity on every item we sell.
- Do items come with original packaging?
Yes, items typically come with their original dust bags, authenticity cards, and boxes, exactly as they would be received from the boutique.
Ordering & Shipping
- How long does shipping take?
Because we source from international locations to secure the best pricing, standard shipping takes 15-21 business days. We appreciate your patience as we ensure secure and insured delivery.
- Do you ship internationally?
Currently, we specialize in serving our clients within India. We are expanding our global footprint soon.
Returns & Care
- What is your return policy?
Returns are accepted within 2 days of delivery. Items must be in pristine, unworn condition. Please see our Returns page for full details.
- Do you offer repairs?
We do not offer in-house repair services. We recommend contacting the respective brand's boutique for any service needs, as your item is an authentic product.
For any other inquiries, please contact our Concierge at concierge@housesofmedusa.com.